Legal notice

Trader identification

This website and online store are operated by:

Trading as: Velvetclaw
Registered address: Lithuania

Email: velvetclaw.info@gmail.com
Website: velvetclaw.online

Nature of our business

We sell pet grooming tools directly to consumers online. We hold no physical retail premises and there is no address open to the public. Orders are dispatched from China through our fulfilment partner.

Responsibility for content

VelvetClaw is responsible for the content of this website. Product photographs and descriptions are intended to represent the product accurately; where a specification is stated, it is stated because it has been verified.

Complaints and dispute resolution

If something has gone wrong, email {{EMAIL}} with your order number. Most matters are resolved within one business day.

If we cannot resolve it between us, consumers in Lithuania may refer the matter to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba). Consumers elsewhere keep the protection of the mandatory consumer law of the country where they live.

Governing law

The law of the Republic of Lithuania applies, without removing any protection you have as a consumer under the law of your own country.

Last updated: {{DATE}}