Refund policy

The Calm Paws Guarantee

If your dog will not tolerate the grinder after you have worked through the 3-Day Calm Start, email us within 30 days of delivery and we will refund you in full. You do not need to send anything back.

This guarantee is something we offer voluntarily. It sits on top of your legal rights and does not replace them.

Your right to change your mind (EU and EEA)

If you are a consumer in the EU or EEA, you have 14 days from the day you receive your order to withdraw from the purchase, for any reason at all. You do not have to give us a reason.

To withdraw, email {{EMAIL}} with your order number and a clear statement that you are withdrawing. You can use any wording you like. We will confirm receipt by email.

Your right to cancel (United Kingdom)

If you are a consumer in the United Kingdom, you have 14 days from the day you receive your order to cancel it, on the same terms described above.

Everywhere else

If you are outside the EU, EEA and UK, the 30-day Calm Paws Guarantee applies to you. Contact us within 30 days of delivery and we will refund you.

You do not need to send the product back

We do not ask customers to return this product. Return shipping usually costs more than the item is worth, and we would rather refund you than have you spend money on postage. Keep it, pass it to a friend, or dispose of it responsibly — electrical items should go to an appropriate recycling point.

We may ask for a photograph if the item arrived damaged or faulty, so we can raise it with our fulfilment partner.

How and when you get your money

We refund to the original payment method. Refunds are issued within 14 days of the day we receive your withdrawal or guarantee request, and usually much sooner. Your bank may take a few additional days to show the money.

We refund the price you paid for the product. Where you paid a delivery charge, we refund the standard delivery cost as well; if you chose a faster delivery option than our standard one, we refund the standard rate rather than the upgrade.

Damaged, faulty or wrong items

If your order arrives damaged, faulty, or is not what you ordered, email {{EMAIL}} with your order number and a photograph. We will send a replacement or refund you in full, whichever you prefer. This is separate from the guarantee and separate from your withdrawal right, and it is not limited to 30 days — your statutory rights in respect of faulty goods apply for the period your national law provides.

Orders that never arrive

If tracking shows no movement for 10 consecutive days, or your order has not arrived 30 days after dispatch, contact us and we will either resend it or refund you.

Contact

VelvetClaw

Lithuania

velvetclaw.info@gmail.com

Last updated: 2026/09/04